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SHOPPING ONLINE AT EYETREND.COM.AU

HOW DO I PLACE AN ORDER?

CAN I BUY GLASSES AND CONTACT LENSES ONLINE?

CAN I HAVE PRESCRIPTION LENSES FITTED TO MY SUNGLASSES IF I BUY THEM ONLINE?

CAN I ORDER PRESCRIPTION GLASSES ONLINE?

WHAT ARE MY PAYMENT OPTIONS?

HOW DO YOU ENSURE MY PAYMENT IS SECURE?

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

IF THE PRODUCT IS OUT OF STOCK, HOW CAN I FIND OUT IF YOU WILL BE GETTING MORE IN?

WHAT IS YOUR PRIVACY POLICY?

ARE YOU ABLE TO REISSUE A RECEIPT IF I LOSE MY ORIGINAL?

WHERE DO I ENTER MY PROMOTIONAL CODE?

DELIVERIES

HOW MUCH DOES SHIPPING COST?

HOW LONG WILL IT TAKE FOR MY ITEM(S) TO GET TO ME?

DO YOU SHIP INTERNATIONALLY?

DO YOU DELIVER TO PO BOXES?

WHAT SHOULD I DO IF MY ORDER IS INCORRECT?

CAN I TRACK MY DELIVERY?

EYE TESTS AND PRESCRIPTIONS

DO YOU ACCEPT BULK BILLING FOR EYE TESTS?

HOW CAN I RESCHEDULE OR CANCEL MY EYE TEST?

HOW DO I KNOW WHAT LENSES WILL BE RIGHT FOR ME?

WHAT DO I DO IF MY PRESCRIPTION CHANGES SOON AFTER I'VE BOUGHT GLASSES?

CAN I TRY CONTACT LENSES BEFORE I BUY THEM?

DO I NEED TO HAVE MY EYES TESTED AT EYE TREND TO BUY A PAIR OF GLASSES FROM YOU?

DO I NEED TO KNOW MY PRESCRIPTION WHEN VISITING AN EYE TREND STORE?

RETURNS, GUARANTEES AND INSURANCE

WHAT IS YOUR RETURNS POLICY FOR SUNGLASSES AND FRAMES?

WHAT IS YOUR RETURNS POLICY FOR CONTACT LENSES?

I RETURNED MY ORDER, HOW LONG WILL MY REFUND TAKE?

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?

CAN I RETURN AN ITEM THAT HAS BEEN PURCHASED WITH A GIFT VOUCHER?

CAN I RETURN SALE ITEMS?

WHAT DO I DO IF MY FRAMES DON'T FEEL RIGHT?

CONTACT LENSES

DO I NEED A PRESCRIPTION TO BUY CONTACT LENSES?

ARE CONTACT LENSES SUITABLE FOR ME?

HOW DO I INSERT OR REMOVE CONTACT LENSES?

DOS AND DON'TS OF CONTACT LENS WEAR

HOW DO I GET A COPY OF MY CONTACT LENS PRESCRIPTION?

DO I NEED A PRESCRIPTION FOR COLOURED CONTACT LENSES?

CAN I USE MY SPECTACLE PRESCRIPTION TO BUY CONTACTS?

CHOOSING AND BUYING FRAMES AND SUNGLASSES

WHAT BRANDS DO YOU SELL AT EYE TREND?

HOW CAN I ENSURE THE GLASSES I WANT TO PURCHASE WILL FIT PROPERLY?

HOW CAN I TELL IF THE GLASSES I LIKE ONLINE WILL SUIT ME?

HOW WILL I KNOW WHEN MY GLASSES ARE READY FOR COLLECTION?

USING THE FEATURES OF THIS WEBSITE

CAN I GET MORE INFORMATION ABOUT SOMETHING I'VE READ ON THIS WEBSITE?

HOW DO I CREATE AN EYE TREND ACCOUNT ONLINE?

HOW CAN I FIND A NEARBY STORE?

HOW DO I RESET MY PASSWORD AND EMAIL ADDRESS?

IS MY EYE TREND ACCOUNT SECURE?

HOW CAN I UNSUBSCRIBE FROM RECEIVING EMAIL NEWS FROM EYE TREND?

I HAVEN'T RECEIVED A CONFIRMATION EMAIL FOR MY EYE TEST BOOKING.

CARING FOR GLASSES AND CONTACTS

WHAT ARE THE BEST WAYS TO CARE FOR AND CLEAN MY NEW GLASSES?

WHERE CAN I GET MY GLASSES ADJUSTED OR FITTED?

HOW DO I LOOK AFTER MY CONTACT LENSES?

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