SHOPPING ONLINE AT EYETREND.COM.AU
To place an order at our online store, add the item(s) you want to purchase to your cart and click the ‘Checkout’ button to process your order. You can sign in with your online account or sign up a new account with us. Select payment type and enter payment details once you have viewed your order summary and are happy with your order. Click ‘Place Order’ to complete your purchase. You will receive a confirmation email once your order has been successfully processed.
If you have any problems with placing an order, contact Customer Service and our friendly staff will be happy to assist and ready to answer your questions.
Yes, we sell frames and contact lenses online. However, you will need to visit an Eye Trend store if you wish to you have prescription lenses fitted. Find your nearest store using our Store Finder.
We recommend that you buy your prescription sunglasses in store.
Unfortunately prescription glasses cannot be ordered online as they have to be fitted. However, you can purchase glasses frames online and then visit your nearest Eye Trend store to have your eyes tested and prescription glasses made.
We accept the following payment methods: PayPal and bank transfer. You can also pay with Visa, MasterCard, American Express, Discover Card and debit cards via PayPal. To pay with your credit or debit cards, please select PayPal at checkout and you will be directed to the PayPal site where you can enter your credit card information.
Eye Trend recognises the importance of safety, security and confidentiality and is therefore committed to protecting your privacy. We have systems in place that ensure that your online purchases are as secure as your dealings with us in store.
Please contact Customer Service within 24 hours after placing your order if you change your mind about your purchase. We will not be able to make any changes after 24 hours of placing your order as all orders are normally processed once payment is received. However, you may be able to return the items you do not want in the original packaging. Please refer to the relevant information under Returns, Guarantees and Insurance.
It is likely that we will be getting more stocks in the future for items listed as out of stock on our website. If a specific model you are searching for does not appear on the Eye Trend website, contact Customer Service and they can initiate a store wide search to see if we currently stock the item or will have it soon. You can also inquire at your local Eye Trend store and our staff will be able to look up the item for you.
Yes, please contact Customer Service and we will reissue your receipt. /p>
You can enter your discount code for promotional or offer during checkout after you have selected your payment method. Enter the code in the text box and your discount or offer should appear above the total amount owing.
We offer both Standard and Express Shipping options. The delivery cost for Standard Shipping is $10.95. Express Shipping charges is $14.25.
We offer FREE SHIPPING for purchase amount greater than $300. Free delivery online offer is subject to change at any time without prior notice.
Please allow 5 - 7 business days for processing all orders.
All of our orders are delivered through Australia Post. Delivery within Victoria is normally 1 - 2 business days for Express Shipping and 2 - 4 business days for Standard Shipping depending on your location. Delivery outside of Victoria may vary from 2 - 7 business days.
Delivery is between Monday and Friday, 9 am to 5pm. Please contact Customer Service if your order has not been received within expected time frame.
Eye Trend ships to Australia only at the present moment.
Eye Trend does not deliver to PO boxes.
Please contact Customer Service if you received incorrect item or if items are missing from your order.
You can track your delivery through Australia Post website if you have chosen Express Shipping. We will provide you the tracking details once your order has been sent out.
EYE TESTS AND PRESCRIPTIONS
Eligible Medicare card holders who haven’t had an eye test in the last 3 years can bulk bill eye tests under the Standard Care Package. However, optometrist services can be bulk billed more frequently depending on clinical relevance. Gap payments apply for a portion of the fee that cannot be bulk billed to Medicare for Eye Trend’s Extended Care Package, Total Care Package and Diagnostic Imaging Cap.
To reschedule or cancel your eye test please contact your Eye Trend store directly using our Store Finder OR go to our Contact Us page and get in touch by email or phone, giving us details of the store, date and eye test time. If you are rescheduling please include your preferred time and date options.
Our Optometrist and Dispensing Service team in store have a vast amount of product knowledge and will be happy to recommend the most appropriate lenses for you after talking to you about your individual needs and lifestyle.
Our Eye Trend Confidence Guarantee reassures you that we can replace the lenses within 30 days of you collecting your new glasses for free if necessary.
Yes, Eye Trend offers in-store trial service to let you get the feel for contacts lenses. This will take place during your initial consultation with our optometrist. You will also be shown how to put contacts lenses in and take them out. For more information, visit our Eye Care Service page.
No, we are happy to use a current prescription issued by a qualified optometrist.
We will be able to check your records from any of our stores if you are an existing Eye Trend customer. If you are new to Eye Trend, you will be required to take an eye unless you have a prescription from a qualified practitioner.
RETURNS, GUARANTEES AND INSURANCE
Item(s) must be returned in its original condition and packaging (including tags and stickers) within 30 days of purchase (unless item is defective). Refunds will be issued in the same form as the original payment method. Note that customers bear the risk of loss for all items returned until Eye Trend accepts and receives the delivery from Australia Post.
Return shipping are non-refundable. Please do not return any products until you have contacted our Customer Service.
Eye Trend offers exchange for contact lenses if your prescription changes. Contact lenses for exchange must have at least 6 months left until expiry date and boxes must not be opened or marked.
If contact lenses are defective they may also be returned - see our warranty for more information. Return shipping are non-refundable. Please do not return any products until you have contacted our Customer Service.
Your refund will be processed within 10 business days of receiving your return. However, please keep in mind that funds may take a few extra days to be available from your account depending on your financial provider.
You may be entitled to additional statutory rights under the Australian Consumer Law if your item(s) are defective. Please contact Eye Trend Customer Service Centre to report the defect and they will guide you through the returns process.
We do not offer refunds for purchases made with gift vouchers. However, we may exchange within 30 days of purchase in store.
Returns are possible if the item(s) is in its original condition and terms and conditions of sale do not state otherwise. Please contact Customer Service for return of defective items.
Eye Trend provides a lifetime fitting and adjustment service with any frames purchased from our stores. Drop into any store if you are not happy with the comfort and fit of your glasses and we will adjust them to fit properly.
You must visit a qualified practitioner to get a contact lens prescription and advice on the right lens for you. Eye Trend cannot supply contact lenses to customers without a valid contact lens prescription. If you are buying contact lenses online, you will be asked to verify that you have a valid contact lens prescription.
Eye Trend recommends that you attend contact lens examinations regularly (12 months or more) in order to maintain the health of your eyes. During an examination your Optometrist will first check your vision and prescription, and then they will check your cornea with a microscope in order to gauge how compatible the contact lens is with your eye. Contact lens examinations are also important as contact lens wearers may occasionally develop minor problems with their eye health that can be identified by optometrists and prevent long term issues.
Contact lens wearers should also attend regular general eye checkups in addition to their contact lens examinations in order to maintain general eye health and help identify eye diseases such as glaucoma.
Due to recent advances in lens design, contact lenses are becoming increasingly suitable for the majority of people.
Please visit an Eye Trend store or book an appointment in order to find out which contact lens is most suitable for you.
- Make sure that hands are clean – wash and dry with lint free towel and ensure that fingernails are short, clean and smooth.
- We do not recommend alcohol based hand sanitizers or fragrance towels
- Ensure that working surface is flat
- Remove lens from container and ensure that it is not inside out
- Check lens carefully. If there is debris, rinse lens with saline/MPDS. If lens is defective, throw away.
- Dry the finger that will be used for contact lens insertion
- Place lens atop the finger used for contact lens insertion
- Use the middle finger of the same hand as the insertion finger to hold down the centre of your lower lid while using the other hand to hold the upper lid.
- Gently place the lens on the cornea if looking directly at the lens, and place on the lower whites of the eyes if looking up
- Slowly release your lower and upper lids and blink a few times to settle the lens on the eye
- Repeat for other eye
- Make sure that hands are clean – wash and dry with lint free towel and ensure that fingernails are short, clean and smooth.
- Check lens is centered on the cornea
- Look upwards or tilt your head towards your chest
- Pull down the lower lid and gently drag the contact lens off the cornea to the whites on the side of the eye or to the lower part of the eye.
- Gently pinch the lens between thumb and forefinger avoiding the use of fingernails
- Repeat for other eye
- Ensure hands are clean before handling contact lenses
- Ensure contact lenses are cleaned after wear if lenses are for fortnightly or monthly use, using fresh solution as disinfectant
- Ensure that contact lens case is cleaned regularly and replaced regularly
- Follow the wearing schedule set out by the optometrist and visit your optometrist at least every 12 months for contact lens examinations.
- Consult your optometrist if you are having problems with your contact lenses. Issues include redness, soreness or blurry vision.
- Check the contact lens is not inside out before inserting
- Put in contact lenses before applying makeup and take out lenses before removing makeup
- Keep contact lenses wet at all times
- Use tap water to clean contact lenses
- Exacerbate the eye by wearing contact lenses if eye exhibits redness or soreness.
- Rub eyes when wearing contact lenses, wear dailies when sleeping, swim with contact lenses or wear damaged contact lenses.
- Forget to attend regular contact lens examinations at your optometrist
- Deviate from your optometrists instructions including the solution used, use of medicated drops, amount of time keeping disposable contact lenses
- Substitute contact lens solution with saliva
- Place contact lenses on top of warm/hot appliances such as the television
Contact your optometrist or eye care specialist. Please call Eye Trend Customer Service if you have any difficulty obtaining your contact lens prescription
Yes, because there are other aspects to contact lenses apart from correcting vision that must be considered including type, size and lens material.
No, contact lens prescription differs from a spectacle prescription.
CHOOSING AND BUYING FRAMES AND SUNGLASSES
We sell world leading brands that include Bvlgari, Tiffany & Co., Aigner, Jill Stuart, Pal Zileri, New Balance, Zoo York, Ecko, Police, Emporio Armani, Giorgio Armani, Oakley, Police, Polo Ralph Lauren, Prada, Ray-Ban, Tom Ford, Versace, Glassing, Roberto Cavalli, SuperDry, Celine Dion and Furla. Please note, brand range may vary between stores.
Come to one of our Eye Trend stores for our complimentary adjusting and fitting service if you are an Eye Trend customer and the fit of your glasses is not perfect.
Click on the image of the pair of glasses you like and measurements and details about the ideal face shape for the style will come up. It is generally recommended that the glasses you select should be a complementary shape to that of your face. For example, square frames would suit round faces better. If you are unsure about your face shape, please visit our Eye Trend stress to receive fitting advice.
Eye Trend will call or send you an SMS when your glasses are ready for collection. It can take up to two weeks to complete the order.
USING THE FEATURES OF THIS WEBSITE
Contact our Customer Care team for more information.
Click the 'Create an Account' link and follow the instructions to create a new account with us.
You can find out about our stores by clicking 'Store Location' link on the top right hand of the page.
To reset your password, click the 'Have you forgotten your password' link when you sign in. Provide your email address and we will send you a temporary password to your email account. Once you have logged in, you can update and change your personal details and profile.
Update your options by logging into your EYE TREND account and updating your preferences on 'Your Profile'
Our staff will call you to confirm your eye test booking. However, if you did not receive a confirmation call, please contact Customer Service.
CARING FOR GLASSES AND CONTACTS
Do not use tissues to clean your glasses as it is wood-based and will scratch the surface of your lenses. Instead, buy a cleaning kit or cleaning products from Eye Trend for the maintenance of your glasses.
Come to a local Eye Trend store to use our complimentary adjusting and fitting services.
Cleaners, storage and disinfecting solutions, lubricants and rewetting drops are used for contact lens care.
CLEANERS: Unwanted deposits such as oils and proteins can lead to discomfort, eye irritation and decreased contact lens life if left in contact lenses for long. However, these deposits can be removed by rubbing the surface of the contact lenses with cleaners (such as a multipurpose lens solution) or by immersing the lenses in a contact lens case filled with no rub multi purpose cleaning solution.
STORAGE AND DISINFECTING SOLUTIONS: Contact lenses can be cleaned while in storage with multipurpose storing solution which disinfect and clean the lens whilst making sure the physical characteristics of soft contact lenses are not compromised. Storage solution is also used after the cleaning process to remove cleaning solutions. Disinfectants remove bugs and fungi found on the contact lens, reducing the chance of infection. Contact lenses are usually soaked in this solution to ensure absolute disinfection.
LUBRICANTS AND REWETTING DROPS:
Sometimes soft contact lenses lose some of their wetness to the atmosphere due to dry environments or air conditioned places. The eye is not equipped for this so lubricants and rewetting drops should be used to maintain the water content of contacts in order to maintain optimum conform and good vision.