Founded in 1989, Eye Trend is an independent optical company committed to
providing exceptional eye care services and quality eyewear, with a charitable focus
on giving back and aiding underprivileged communities.
Our stores are fully equipped to practice the full scope of optometry and optical
dispensing. We also provide specialised eye care services like those for myopia
management, vision therapy, and dry eye assessment and treatment.
With five stores across Melbourne and a sixth opening soon at Eastland Shopping
Centre, we are seeking energetic individuals to join our experienced and passionate
teams at Box Hill, Ringwood or Maribyrnong, in the following roles:
| Optical Dispenser / Shop-In-Charge (Full-time) | + |
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About the role
Joining the team as our Optical Dispenser / Shop-In-Charge, you will work as part of our diverse and vibrant team in a supportive and rewarding retail environment.
Key responsibilities:
- Lead the team to deliver a seamless customer experience at all touchpoints of the customer journey from eye care to dispensing
- Maintain store appearance and atmosphere to enhance customer satisfaction and overall in-store experience
- Guide the team through effective after-sales services including following up with customers’ feedback and offering technical services such as frame adjustments and basic repairs
- Understand our branding and keep up to date with our key products and eye care services, in order to increase brand awareness and deliver informative product knowledge when engaging with customers
- Oversee daily operations of a store and delegate operational duties
- Assist and support other team members with technical knowledge
- Motivate the team on a daily basis and work together to achieve store sales targets
- Build collaborative relationships with your peers (i.e. optometrists, optical dispensers and other optical professionals) in order to provide an exceptional eye care experience for customers
A successful applicant for the role will:
- Have at least 2 years’ experience in the optical industry
- Have a Certificate IV in Optical Dispensing (preferred)
- Possess positive and engaging communication skills
- Be committed to providing customer service excellence
- Have passion for eye care and eye health
- Thrive in a collaborative team environment
The benefits of working with us:
- Generous staff discounts on frames and lenses at Eye Trend
- Opportunity to enrich professional development within the optical industry
- Empowerment from working within a small but close-knit and supportive team
If this sounds like the next opportunity for you, apply for the position by submitting your full resume along with your cover letter to recruitment@eyetrend.com.au, and show or tell us why you’re right for the role.
Please note only shortlisted candidates will be contacted for an interview.
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| Optical Retail Assistant / Optical Dispenser (Full-time) | + |
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About the role
Joining the team as our Optical Retail Assistant / Optical Dispenser, you will work as part of our diverse and vibrant team in a supportive and rewarding retail environment.
Key responsibilities:
- Provide exceptional and friendly service to our customers by explaining and recommending the right features of frames and lenses to meet customers' needs
- Maintain store appearance and atmosphere to enhance customer satisfaction and overall in-store experience
- Provide after-sales services including following up with customers' feedback and offering technical services such as frame adjustments and basic repairs
- Understand our branding and keep up to date with our key products and eye care services, in order to increase brand awareness and deliver informative product knowledge when engaging with customers
- Assist and support other team members with technical knowledge
- Support each other in the team on a daily basis and work together to achieve store sales targets
- Build collaborative relationships with your peers (i.e. optometrists, optical dispensers and other optical professionals) in order to provide an exceptional eye care experience for customers
A successful applicant for the role will:
- Have at least 1 year experience in the retail industry (optical dispensing experience is highly regarded)
- Possess positive and engaging communication skills
- Be committed to providing customer service excellence
- Have passion for eye care and eye health
- Thrive in a collaborative team environment
The benefits of working with us:
- Generous staff discounts on frames and lenses at Eye Trend
- Opportunity to enrich professional development within the optical industry
- Empowerment from working within a small but close-knit and supportive team
If this sounds like the next opportunity for you, apply for the position by submitting your full resume along with your cover letter to recruitment@eyetrend.com.au, and show or tell us why you’re right for the role.
Please note only shortlisted candidates will be contacted for an interview.
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